Upgrade	Accessing Voice Mail
Accessing Web Portal	Voice Mail and Web Portal Features

Upgrade FAQs - Back
When will my voice mail system be upgraded?
Rock Hill voice mail customers will be upgraded on Tuesday, October 20, 2009.

Fort Mill and Lancaster voice mail customers will be upgraded on Tuesday, October 27, 2009.

Why is Comporium upgrading the voice mail system?
The upgraded system provides advanced all digital, IP-based technology, allowing Comporium to provide additional feature functionality and integration (i.e., e-mail). Currently, York, Lake Wylie and business Voice Over Internet Protocol (VoIP) customers are already using the newer system for voice mail. This is a proven voice mail system and technical support has been established.

I am a York, Lake Wylie or VoIP voice mail customer. Why am I not affected by this upgrade?
All current York, Lake Wylie and VoIP customers are already using the new system for voice mail service. You should not experience any voice mail service interruption during the upgrade.

How will I access messages from the existing system after the upgrade?
The existing voice mail system will be accessible until December 31, 2009 (approximately 60 days). Access numbers to retrieve saved messages will be assigned closer to the time of the upgrade.

Can I copy my saved messages and greeting from the existing system to the new system?
It is not technically possible to transfer existing messages or greetings to the new system. Messages and greetings can be recorded from the existing system but cannot be transferred into the new voice mail system.

Accessing Voice Mail FAQs - Back - Top
What is the Voice Portal Access Number?
The access numbers have not changed:

Rock Hill: 327-0200	Fort Mill: 547-0200	Lancaster: 286-9888
York: 818-5888	Lake Wylie: 656-5555	Heath Springs: 286-9888

What is my voice mail default passcode?
Your password will revert to 0000 during the initial log in to the Voice Portal. We recommend that you change your passcode to something that is easy for you to remember but hard for others to figure out. See the next FAQ for instructions to reset passcodes.

How do I reset my passcode?

• Dial into the Voice Portal, enter mailbox ID (10-digit phone number) if prompted and current/temporary passcode
• Press 8 to access Passcode Menu
• Enter new passcode, followed by # (up to 8 digits; numeric only)
• Re-enter new passcode, followed by #

What do I do if I enter the wrong passcode?
After five (5) incorrect passcode attempts, the system will lock down and you will not be able to access the Voice Portal. You will need to call Comporium to have your passcode reset.

How do I access my voice messages from home or an alias?

• Dial into the Voice Portal or dial *9# (from home phone only)
• Enter passcode, followed by #
• Press 1 to access Voice Messaging
• Press 1 to listen to messages

How do I access my voice messages away from home?

• Dial into the Voice Portal
• Enter mailbox ID (your 10-digit phone number), followed by #
• Enter passcode, followed by #
• Press 1 to access Voice Messaging
• Press 1 to listen to messages

What are the default settings?

• Each mailbox has maximum storage capacity of 30 minutes
• Messages can be a maximum of 5 minutes in length
• Greetings can be a maximum of 5 minutes in length
• Saved messages will be stored for 30 days

Accessing Web Portal FAQs - Back - Top
How do I access the Web Portal?

• Go to: www.comporium.com/voicemail
• Click Web Portal Access link
• Enter your User ID (your 10-digit phone number)
• Enter your password
• Click Login

What is the Web Portal?
Website that allows users to manage and configure voice mail settings, set up voice mail to e-mail, assign aliases, etc.

What is the temporary passcode for the initial Web Portal login?
You will be assigned a temporary password for the initial login to the Web Portal. You will be prompted to change your password. Be sure to change it to something that is easy for you to remember but hard for others to figure out.

How do I reset my password?

• While logged in, click Passwords
• Click Set Web Access Passwords
• Type current password
• Type new password (case-sensitive)
• Retype new password
• Click Apply to save

What do I do if I enter the wrong password?
After five (5) incorrect password attempts, the system will lock down and you will not be able to access the Web Portal. You will need to call Comporium to have your password reset.

Voice mail and Web Portal Feature FAQs - Back - Top
What is the difference between a Mailbox ID and a User ID?
Mailbox IDs and User IDs both refer to your 10-digit phone number. The term “Mailbox ID” is used to access voice mail messages in the Voice Portal and “User ID” is used during Web Portal login.

What is the difference between a passcode and a password?

• Passcodes are used to log in to the Voice Portal access to check messages from your phone. They can be up to eight numeric characters.
• Passwords are used to log in to the Web Portal to configure voice mail settings. Passwords can be up to 32 alphanumeric (both alphabetical and numerical) characters. Password entry is case-sensitive, meaning they must be entered with the same upper or lower case letters each time.

For security reasons, we recommend that passcodes differ from passwords to prevent others from figuring them out and having access to all of your voice mail information. They should both be something easy for you to remember but hard for others to figure out.

How long will messages be stored in my voice mailbox?
Messages will be stored for 30 days. You will be prompted to either save or delete a message that has been in your voice mailbox for 30 days. The system will not automatically delete any messages.

How many messages can be stored in my voice mailbox before it is full?
There is no maximum number of messages, but the maximum storage capacity is 30 minutes. The caller will hear a message that your voice mailbox is full and is not accepting new messages.

If I receive voice mails in my e-mail account, will I still get them in my voice mailbox?
Yes. Deleting the message in your e-mail account does not also delete them in your voice mailbox. You will need to delete them from the Voice Portal so your voice mailbox does not fill up.

What are "Aliases" and how do I assign them?
Aliases are numbers you may regularly use to access voice mail. Once entered, the system recognizes these numbers and allows you to bypass entering mailbox ID and passcode (if desired) when checking messages.

Assigning Aliases

• Login to the Web Portal
• Click Messaging
• Click Aliases
• Click Add and enter any 10-digit number you may use to access voice mail
• Click OK
• Once all numbers have been entered, click Apply to save

How do I bypass having to enter my mailbox ID and passcode every time I want to check messages?
This can be done when calling from home or from aliases. Due to security reasons, both mailbox ID and passcode are required when calling from an unknown or external number.

To bypass entering mailbox ID and passcode from home and aliases:

• Login to Web Portal
• Click Messaging
• Click Voice Portal
• Check box Auto-login to Voice Portal when calling from my phone
• Click Apply to save

What are Distribution Lists and how do I use them?
Distribution Lists are created in the Web Portal and are used to send a message to many other Comporium voice mail users at one time. (e.g., reminding committee members of a meeting, forwarding messages to family and friends). Up to 10 lists can be created. Numbers 0 through 9 correspond to the key that must be entered in the Voice Portal for a given list.

To set up a Distribution List:

• Click Messaging
• Click Distribution Lists
• Enter the list’s description in the Description area
• Enter the phone number in the Phone Number/SIP-URI box
• Click Add
• Once all numbers have been entered, click Apply to save

Top